IMPORTANT NOTE: Depending on the size and weight or destination, shipping may take longer than usual. Please note that this plan does not cover any shipping insurance. This plan only includes the Video Call Export Service. This plan does not include the prices of the requested products, requested products must be paid for separately. Only completely new products of specific anime merchandise can be requested. Groceries or beauty products and anything that does not fall into the akibabit.com category cannot be requested. The desired product must be communicated in detail via live chat before the Video Call Export Service begins. Due to Japanese export laws, we cannot negotiate products you specifically want to export. We can only export products that are approved for AKIBABIT G.K. (LLC). The location and destination of the Video Call Export Service are selected by the Export Service itself. You cannot control the location and destination on request. You will automatically be disconnected from your chat once your 95 minutes have passed. If you have any questions, please contact us via live chat or email, we will be glad to assist you.